Terms & Conditions

These Terms and Conditions ("Terms") govern access to and use of the website located at contruva.com (the "Site") and the Contruva business management platform accessible at app.contruva.com and related applications (collectively, the "Service"), provided by Contruva Inc. ("Contruva," "we," "us," or "our"). By accessing the Site, joining our waitlist, creating an account, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not access or use the Site or Service.

1. Eligibility

You must be at least 18 years old and have the authority to bind the business on whose behalf you are registering to use the Service. By creating an account, you represent that you meet these requirements.

2. Description of Service

Contruva provides a business management platform for contractors and home-service businesses, including customer relationship management, quoting and estimating, scheduling, invoicing, marketing, review management, and customer communication tools. We may add, modify, or discontinue features of the Service at our discretion, with notice where reasonably practicable.

3. Account Registration and Security

You agree to provide accurate and complete information when registering for an account and to keep that information up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at team@contruva.com if you suspect unauthorized use of your account.

4. Waitlist and Early Access Features

Joining our waitlist does not guarantee access to the Service. Beta or early-access features are provided "as is," may be changed or discontinued at any time without notice, and may be less reliable than generally available features.

5. Subscriptions, Fees, and Billing

Paid plans are billed on the recurring basis described at signup (for example, monthly or annually) and renew automatically unless cancelled before the next billing date. Fees are exclusive of applicable taxes unless stated otherwise. Except as required by law or expressly stated at the time of purchase, fees are non-refundable, including for partial billing periods. We may change our pricing or plans, with advance notice for existing subscribers.

6. Your Content and Data

You and your End Customers retain ownership of the data and content submitted through the Service ("Customer Data"). You grant Contruva a limited, non-exclusive license to host, store, process, and use Customer Data solely to provide, maintain, and improve the Service. You are solely responsible for the accuracy, legality, and your right to use and share all Customer Data you submit, including obtaining any consent required from your own customers before entering their information into the Service or contacting them through it.

7. Acceptable Use

You agree not to use the Service to:

• Engage in any unlawful, fraudulent, or deceptive activity;
• Send unsolicited or non-compliant marketing, SMS, or email communications;
• Upload or transmit malicious code, viruses, or other harmful material;
• Reverse engineer, decompile, or attempt to derive the source code of the Service;
• Access accounts or data without authorization, or interfere with the security or operation of the Service;
• Scrape, harvest, or misuse data from the Site or Service;
• Infringe the intellectual property or other rights of Contruva or any third party;
• Harass, threaten, or misrepresent your identity in connection with the Service.

8. Compliance with Communications Laws

You are solely responsible for complying with Canada's Anti-Spam Legislation (CASL), the U.S. Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable communications and marketing laws in connection with any messages you send to your End Customers through the Service, including obtaining any necessary consent and promptly honoring opt-out or "STOP" requests.

9. Third-Party Services and Integrations

The Service may integrate with third-party tools, such as payment processors, calendars, email or SMS providers, and review platforms. Your use of any third-party service is governed by that provider's own terms and privacy policy. Contruva is not responsible for the acts, omissions, or availability of third-party services.

10. Intellectual Property

Contruva and its licensors own all right, title, and interest in and to the Site, the Service, our software, and all related trademarks, logos, and content, excluding Customer Data. Except as expressly permitted under these Terms, no right or license is granted to you to use any Contruva intellectual property.

11. Suspension and Fee Disputes

We may suspend or restrict access to the Service for non-payment, suspected breach of these Terms, or suspected fraudulent or unlawful activity, with notice where reasonably practicable.

12. Confidentiality

Each party agrees to use the other party's confidential information disclosed in connection with the Service only as permitted under these Terms and to protect it with reasonable care.

13. Disclaimers

The Site and Service are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Contruva will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the Site or Service. Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid to Contruva in the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Contruva and its officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your Customer Data, your breach of these Terms, or your violation of applicable law.

16. Term and Termination

These Terms remain in effect for as long as you use the Service. You may cancel your subscription at any time in accordance with the cancellation process described in the Service or by contacting us. We may suspend or terminate your access for breach of these Terms or as otherwise permitted herein. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

18. General

These Terms, together with our Privacy Policy and any order forms or plan terms referenced at signup, constitute the entire agreement between you and Contruva regarding the Service. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

19. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through additional notice. Your continued use of the Site or Service after changes take effect constitutes acceptance of the updated Terms.